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University of Technology Sydney

Master of Health Services Management Majoring in Quality and Safety

  • Delivery: Online
  • Commitment: 15 - 20 hours/week
  • Study Level: Postgraduate
  • Duration: 24 months

Delivered 100% online, this course provides a deep understanding of the complexities of the Australian health and social care systems and the skills to navigate its unique politics, policy and data.

Download a course guide

Find more detailed information on our courses, including:

  • Course structure
  • Learning outcomes
  • Fees
  • Entry requirements

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Course overview

The UTS Online Master of Health Services Management prepares leaders in health and social care who want to drive change and create safer, higher value and more equitable health systems and services. 

Delivered part-time and 100% online, this course gives students a deep understanding of the complexities of the Australian health and social care systems and the skills to navigate its unique politics, policy and data.  

Undertaking this major gives you the skills to improve quality and safety in health and social care settings. It gives you the knowledge to apply planning and evaluation techniques, understand data and data sources, and assess systems for innovation.

In combination with the core and elective subjects of the master's, you will gain the skills to lead change across healthcare teams and organisations.

Key facts

Study level
Course type
24 months (Part time)
15 - 20 hours/week
Price per unit
January, 2024
March, 2024
May, 2024
July, 2024
August, 2024
October, 2024

What you will study

UTS Online’s Master of Health Services Management majoring in Quality and Safety is comprised of 12 subjects. You will study six core subjects, specialise with a major (four subjects) plus two additional electives from the other specialisations.

Six core subjects

  • Foundations of the Australian Healthcare System
  • Using Health Care Data for Decision Making
  • Organisational Management in Health Care
  • Managing Quality, Risk and Cost in Health Care
  • Policy, Power and Politics in Health Care
  • Fundamentals of Epidemiology

Four Quality and Safety major subjects

  • Planning and Evaluating Health Services
  • Improving Safety and Quality in Healthcare
  • Systems and Service Innovation
  • Quality and Safety Improvement Methods

Select any two subjects from the following or select a sub-major (two subjects)

Digital health sub-major

  • Contemporary Approaches to Digital Health
  • Fundamentals of Health Information Management

Leadership sub-major

  • Health Systems and Change
  • Leading Health and Social Care

Entry requirements

Applicants must have completed a UTS-recognised bachelor’s degree, or an equivalent or higher qualification, or submitted other evidence of general and professional qualifications that demonstrates potential to pursue graduate studies.

Minimum academic requirement: The bachelor’s degree should be in a related field, within the disciplines of health or human services disciplines. 

Note: Students that do not meet the entry requirements for the master's may use the successful completion of the graduate certificate as a pathway, provided they meet the specific entry requirements of the Graduate Certificate.

English language requirements
The English proficiency requirement for local applicants with international qualifications is: Academic IELTS: 6.5 overall with a writing score of 6.0; or TOEFL: paper-based: 550-583 overall with TWE of 4.5, internet-based: 79-93 overall with a writing score of 21; or AE5: Pass; or PTE: 58-64; or CAE: 176-184.

Recognition of prior learning

Your previous studies can be acknowledged as credit towards your online postgraduate studies, provided that it meets the relevant course requirements.

If you receive a UTS offer of enrolment and you’ve undertaken previous studies at another institution, you may be eligible to apply for recognition of prior learning. UTS doesn’t determine recognition of prior learning until an offer of enrolment is accepted.


Learning Outcomes

Upon successful completion of the Master of Health Services Management, you will develop skills through the following learning outcomes:

  • Healthcare knowledge and concepts 
    Be a reflective, critical thinker who influences practice, policy and research to achieve clinical excellence and transform healthcare services. Improve healthcare outcomes by initiating and explaining appropriate change management methodologies.  
  • Problem-solving and analytical skills 
    Critique, interpret and synthesise data and research findings to develop safe, effective and evidence-based solutions to healthcare challenges. Propose relevant problem-solving and human factors theories to the analysis of common issues inherent in the management and evaluation of healthcare services.  
  • Healthcare leadership skills 
    Be an effective, collaborative and responsive leader who considers healthcare in a global context. Justify and demonstrate appropriate leadership styles and skills necessary to manage, evaluate and innovate healthcare services utilising contemporary local, national and international perspectives. 
  • Attitudes and values 
    Demonstrate respect and value for worldview differences and in Australian Indigenous ways of knowing, being and doing. Create and lead social and ethical accountability to enable efficient use of resources and equity of access to optimal and safe healthcare. 
  • Communication and interpersonal skills 
    Communicate effectively and appropriately in challenging, complex and diverse situations. Value and choose highly effective and sensitive communication with diverse populations, to enable positive and sustainable change in healthcare practice, policy and research. 

Career outcomes

The Master of Health Services Management gives you the skills to lead change across healthcare teams and organisations. You’ll learn about planning and evaluating health services to innovate and improve systems. The skill you'll gain can be used in a wide variety of healthcare settings, opening up a world of opportunities to develop a career almost anywhere in health and social care settings.

Potential career outcomes include quality, risk and safety manager, clinical quality and safety manager, nurse manager/director, clinical services director, health consultant, allied health manager, practice leader, clinical director, primary health organisation manager and health specialist.


Fees shown are subject to change. You may also be required to pay student amenities fees. Contact the university directly to confirm.

The fees shown are per unit. The number of units are listed below fees. Together they indicate the total fees for the course.

FEE-HELP loans are available to assist eligible full-fee paying domestic students with the cost of a university course.